Professional service process of metal ceiling/wall panel manufacturers

We focus on providing customers with high-quality metal ceiling and wall panel solutions, providing professional and efficient services from demand communication to after-sales support. The following is our standardized service process:

1. Demand analysis and professional consultation (building trust, precise matching)

In-depth communication:

- Understand customer needs in detail (such as project type, installation environment, budget range, functional requirements, etc.).

- Provide a "Project Requirements Table" to help customers sort out key demand points (version, surface treatment, etc.).

Professional advice:

- Recommend suitable materials (aluminum gussets, honeycomb panels, aluminum veneers, aluminum strips, etc.) and processes (spraying, laminating, anodizing, etc.) according to customer needs.

2. Sample confirmation and cost accounting (transparent quotation, flexible cooperation)

Explanation of proofing and mold costs:

- Free samples are provided for conventional products, and proofing fees are charged for special customization.

- If molds are required, clarify the cost sharing method.

Contract signing and production arrangement:

- Sign the contract after confirming details such as drawings, materials, colors, etc.

- Production cycle: The specific time depends on the complexity of the order.

3. Production and quality inspection (strict quality control to ensure quality)

Transparent production progress:

- Provide production progress nodes (such as key nodes such as raw material procurement, stamping and molding, surface treatment).

- Support customers to inspect goods remotely or arrange third-party quality inspection.

Multiple quality inspections:

- Each batch of products is tested for thickness and color difference performance to ensure compliance with industry standards.

- Provide quality inspection reports and certificates with the goods.

4. Logistics and after-sales (efficient delivery, worry-free service)

Safe packaging and logistics:

- Use anti-scratch packaging, and the vulnerable parts are reinforced separately to ensure transportation safety.

- Provide logistics tracking information and make an appointment for delivery in advance.

Warranty policy:

- 2-year warranty (free repair or replacement for non-human damage).